Agents drowned in ticket history and manual drafting as Yape scaled. Now Copilot summarizes, suggests, and writes—freeing them to connect.
One of Peru's most widely used superapps, integrating payments, services, and commerce for millions of daily users.
As the platform expanded, support agents faced growing inquiry volume and more complex cases, spending most of their time searching for information,...
“Copilot is a flexible tool that delivers real value to our agents. It automates our workflows, improves productivity, and frees up our agents’ time so that they can focus on their greatest strength—building stronger connections with users.”
Mobile payment and digital wallet application for money transfers and loans.
AI-powered customer service and employee experience software platform.
Yape's Agent assist is part of this use case:
Related implementations across industries and use cases
A tax reform spike buried agents in 1,622 backlogged cases, each needing specialist input. Copilot put that knowledge in reach—backlog gone.
Seasonal ticket spikes reaching six-figure volumes overwhelmed 50 agents. Now, AI handles routine queries, letting experts focus on complex issues.
Rising volumes strained support teams. Now, AI handles routine admin, freeing human experts to design complex luxury itineraries.
A tax reform spike buried agents in 1,622 backlogged cases, each needing specialist input. Copilot put that knowledge in reach—backlog gone.
Ticket transfers between teams delayed support. Now, AI routes queries by theme and surfaces suggested answers for human agents.
Quarterly compliance updates meant costly reshoots. Now scripts regenerate instantly — no cameras, no vendors, no delays.
Fund launches needed 3-4 weeks of manual research each. Teams linked internal data, and strategic questions once skipped got asked.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.
Agents drowned in ticket history and manual drafting as Yape scaled. Now Copilot summarizes, suggests, and writes—freeing them to connect.
One of Peru's most widely used superapps, integrating payments, services, and commerce for millions of daily users.
As the platform expanded, support agents faced growing inquiry volume and more complex cases, spending most of their time searching for information,...
“Copilot is a flexible tool that delivers real value to our agents. It automates our workflows, improves productivity, and frees up our agents’ time so that they can focus on their greatest strength—building stronger connections with users.”
Mobile payment and digital wallet application for money transfers and loans.
AI-powered customer service and employee experience software platform.
Yape's Agent assist is part of this use case:
Related implementations across industries and use cases
A tax reform spike buried agents in 1,622 backlogged cases, each needing specialist input. Copilot put that knowledge in reach—backlog gone.
Seasonal ticket spikes reaching six-figure volumes overwhelmed 50 agents. Now, AI handles routine queries, letting experts focus on complex issues.
Rising volumes strained support teams. Now, AI handles routine admin, freeing human experts to design complex luxury itineraries.
A tax reform spike buried agents in 1,622 backlogged cases, each needing specialist input. Copilot put that knowledge in reach—backlog gone.
Ticket transfers between teams delayed support. Now, AI routes queries by theme and surfaces suggested answers for human agents.
Quarterly compliance updates meant costly reshoots. Now scripts regenerate instantly — no cameras, no vendors, no delays.
Fund launches needed 3-4 weeks of manual research each. Teams linked internal data, and strategic questions once skipped got asked.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.