Rising volumes strained support teams. Now, AI handles routine admin, freeing human experts to design complex luxury itineraries.
A leading Latin American online travel agency aiming to triple its business value by 2029 while transitioning from a traditional booking platform into a comprehensive travel ecosystem.
Managing growing transaction volumes required scaling operations without proportionally increasing human infrastructure costs. At the same time,...
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Online travel agency for flights, hotels, and vacation packages in Latin America.
Despegar's Customer support is part of this use case:
Related implementations across industries and use cases
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Manual dispatching bottlenecked guest requests. Now, an in-app AI instantly routes tasks to optimal staff and tracks execution.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Rising volumes strained support teams. Now, AI handles routine admin, freeing human experts to design complex luxury itineraries.
A leading Latin American online travel agency aiming to triple its business value by 2029 while transitioning from a traditional booking platform into a comprehensive travel ecosystem.
Managing growing transaction volumes required scaling operations without proportionally increasing human infrastructure costs. At the same time,...
Also reported by
Online travel agency for flights, hotels, and vacation packages in Latin America.
Despegar's Customer support is part of this use case:
Related implementations across industries and use cases
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Manual dispatching bottlenecked guest requests. Now, an in-app AI instantly routes tasks to optimal staff and tracks execution.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.