Rising volumes strained support teams. Now, AI handles routine admin, freeing human experts to design complex luxury itineraries.
A leading Latin American online travel agency aiming to triple its business value by 2029 while transitioning from a traditional booking platform into a comprehensive travel ecosystem.
Managing growing transaction volumes required scaling operations without proportionally increasing human infrastructure costs. At the same time,...
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Online travel agency for flights, hotels, and vacation packages in Latin America.
Despegar's Customer support is part of this use case:
Related implementations across industries and use cases
Thousands of last-minute itinerary changes overwhelmed staff. Now, AI instantly handles routine room reassignments and rate comparisons.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.
Rising volumes strained support teams. Now, AI handles routine admin, freeing human experts to design complex luxury itineraries.
A leading Latin American online travel agency aiming to triple its business value by 2029 while transitioning from a traditional booking platform into a comprehensive travel ecosystem.
Managing growing transaction volumes required scaling operations without proportionally increasing human infrastructure costs. At the same time,...
Also reported by
Online travel agency for flights, hotels, and vacation packages in Latin America.
Despegar's Customer support is part of this use case:
Related implementations across industries and use cases
Thousands of last-minute itinerary changes overwhelmed staff. Now, AI instantly handles routine room reassignments and rate comparisons.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.