Rising volumes strained support teams. Now, AI handles routine admin, freeing human experts to design complex luxury itineraries.
A leading Latin American online travel agency aiming to triple its business value by 2029 while transitioning from a traditional booking platform into a comprehensive travel ecosystem.
Managing growing transaction volumes required scaling operations without proportionally increasing human infrastructure costs. At the same time,...
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Online travel agency for flights, hotels, and vacation packages in Latin America.
Despegar's Customer support is part of this use case:
Related implementations across industries and use cases
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Fans faced anxiety tracking high-stakes tickets across systems. Now, integrated AI instantly pulls order details, eliminating queues.
Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.
Manual prospecting across multiple tools delayed first contact. Now, an agent curates warm leads, so reps start their day ready to sell.
Endless phone tag bottlenecked 10,000 yearly hires. Now, AI screens and schedules via text, freeing managers for in-person interviews.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Rising volumes strained support teams. Now, AI handles routine admin, freeing human experts to design complex luxury itineraries.
A leading Latin American online travel agency aiming to triple its business value by 2029 while transitioning from a traditional booking platform into a comprehensive travel ecosystem.
Managing growing transaction volumes required scaling operations without proportionally increasing human infrastructure costs. At the same time,...
Also reported by
Online travel agency for flights, hotels, and vacation packages in Latin America.
Despegar's Customer support is part of this use case:
Related implementations across industries and use cases
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Fans faced anxiety tracking high-stakes tickets across systems. Now, integrated AI instantly pulls order details, eliminating queues.
Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.
Manual prospecting across multiple tools delayed first contact. Now, an agent curates warm leads, so reps start their day ready to sell.
Endless phone tag bottlenecked 10,000 yearly hires. Now, AI screens and schedules via text, freeing managers for in-person interviews.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.