Rising volumes strained support teams. Now, AI handles routine admin, freeing human experts to design complex luxury itineraries.
A leading Latin American online travel agency aiming to triple its business value by 2029 while transitioning from a traditional booking platform into a comprehensive travel ecosystem.
Managing growing transaction volumes required scaling operations without proportionally increasing human infrastructure costs. At the same time,...
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Despegar's Customer support is part of this use case:
Online travel agency for flights, hotels, and vacation packages in Latin America.
Related implementations across industries and use cases
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Routine queries tied up 1M annual calls. Now, an AI WhatsApp assistant resolves 50% of chats, routing complex cases to staff.
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Rising volumes strained support teams. Now, AI handles routine admin, freeing human experts to design complex luxury itineraries.
A leading Latin American online travel agency aiming to triple its business value by 2029 while transitioning from a traditional booking platform into a comprehensive travel ecosystem.
Managing growing transaction volumes required scaling operations without proportionally increasing human infrastructure costs. At the same time,...
Also reported by
Despegar's Customer support is part of this use case:
Online travel agency for flights, hotels, and vacation packages in Latin America.
Related implementations across industries and use cases
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Routine queries tied up 1M annual calls. Now, an AI WhatsApp assistant resolves 50% of chats, routing complex cases to staff.
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Queries for "night view" missed "scenic evenings." AI now matches intent across 1.2M properties in <100ms, regardless of phrasing.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.