Scattered knowledge bases drove up costly support tickets. Now, generative AI delivers instant, conversational answers in 17 languages.
A global communications and technology platform managing support demands for a massive, rapidly growing user base.
Fragmented knowledge sources and disconnected support experiences made it difficult to scale self-service capabilities. Customers struggled to find...
“If the user experience is the body and content is the blood, the Coveo platform is our central nervous system. We’ve become far more search-centric.”
AI-first platform for video conferencing, team chat, and business communication.
AI-powered enterprise search, recommendations, and commerce relevance platform.
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Users submitted tickets for known issues rather than sift through complex docs. Now, AI synthesizes sources into direct, cited answers.
Agents manually reconstructed context across systems. AI now summarizes history and drafts responses in a single, unified workflow.
Users searching technical slang hit dead ends. Models now map terms to official products, raising self-solve rates by 311%.
Users submitted tickets for known issues rather than sift through complex docs. Now, AI synthesizes sources into direct, cited answers.
Agents manually reconstructed context across systems. AI now summarizes history and drafts responses in a single, unified workflow.
Scheduling 1,900 roles manually took days of back-and-forth. Conversational AI now books interviews instantly, syncing calendars.
Serial testing bottlenecked development. Now, parallelized checks validate hundreds of complex conversation paths in seconds.
SData was scattered across six mailboxes. Now, AI summarizes history in one view, cutting resolution time by 35%.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.