Users searching technical slang hit dead ends. Models now map terms to official products, raising self-solve rates by 311%.
An enterprise technology provider serving over 80% of the Fortune 1000 manages a complex library of hundreds of thousands of knowledge articles and technical resources.
Live support interactions cost over $13 each compared to pennies for self-service, yet the existing portal struggled to bridge the gap between...
“We were able to determine that Lucidworks was the best way that we could engage our customers by delivering information faster.”
Enterprise open-source software for Linux, hybrid cloud, and Kubernetes.
AI-powered search and discovery platform for enterprise and commerce.
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Fragmented AI pilots slowed support. Now, staff-sourced agents handle 89% of self-service requests and automate 37% of case workflows.
Agents manually reconstructed context across systems. AI now summarizes history and drafts responses in a single, unified workflow.
Users submitted tickets for known issues rather than sift through complex docs. Now, AI synthesizes sources into direct, cited answers.
Fragmented AI pilots slowed support. Now, staff-sourced agents handle 89% of self-service requests and automate 37% of case workflows.
Agents manually reconstructed context across systems. AI now summarizes history and drafts responses in a single, unified workflow.
Scheduling 1,900 roles manually took days of back-and-forth. Conversational AI now books interviews instantly, syncing calendars.
Serial testing bottlenecked development. Now, parallelized checks validate hundreds of complex conversation paths in seconds.
SData was scattered across six mailboxes. Now, AI summarizes history in one view, cutting resolution time by 35%.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.