Agents manually reconstructed context across systems. AI now summarizes history and drafts responses in a single, unified workflow.
A global enterprise software provider with over 20,000 employees faced increasing complexity as its platform and customer base expanded.
Support, learning, and community resources lived in isolated portals with inconsistent navigation, confusing users about where to find information....
“We’re unlocking the potential of Agentic AI and Workflow Data Fabric to enable One Connected Experience and Workflow. By leveraging these capabilities, we are transforming how customers and agents interact—providing intelligent, single pane of glass that anticipates needs and sets a new standard for speed, simplicity, and insight across every touchpoint of customer journey.”
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Sellers lost hours to manual research. AI agents now prioritize leads and draft briefs, cutting prep time by 80%.
Engineers manually correlated alerts across systems. AI agents now diagnose issues and suggest fixes, cutting recovery time by 35%.
Manual sampling missed millions of guest signals. AI now analyzes every interaction and automates 25% of staff requests.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.