Users submitted tickets for known issues rather than sift through complex docs. Now, AI synthesizes sources into direct, cited answers.
A global technology enterprise that secures nearly half the world's applications must manage vast amounts of complex documentation for millions of users and over 6,000 employees.
Despite having a unified search experience across 20 web properties, users struggled to efficiently synthesize answers from multiple technical...
“What sets Coveo apart is the relevancy, accuracy, and transparency of every answer.”
Application security and delivery solutions for hybrid multicloud environments.
AI-powered enterprise search, recommendations, and commerce relevance platform.
Related implementations across industries and use cases
Scattered knowledge bases drove up costly support tickets. Now, generative AI delivers instant, conversational answers in 17 languages.
Users searching technical slang hit dead ends. Models now map terms to official products, raising self-solve rates by 311%.
Fragmented AI pilots slowed support. Now, staff-sourced agents handle 89% of self-service requests and automate 37% of case workflows.
Scattered knowledge bases drove up costly support tickets. Now, generative AI delivers instant, conversational answers in 17 languages.
Users searching technical slang hit dead ends. Models now map terms to official products, raising self-solve rates by 311%.
Scheduling 1,900 roles manually took days of back-and-forth. Conversational AI now books interviews instantly, syncing calendars.
SSetup and data analysis held back shops for weeks. AI now runs those workflows, helping merchants land their first sale in days.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.