Users submitted tickets for known issues rather than sift through complex docs. Now, AI synthesizes sources into direct, cited answers.
A global technology enterprise that secures nearly half the world's applications must manage vast amounts of complex documentation for millions of users and over 6,000 employees.
Despite having a unified search experience across 20 web properties, users struggled to efficiently synthesize answers from multiple technical...
“What sets Coveo apart is the relevancy, accuracy, and transparency of every answer.”
Application security and delivery solutions for hybrid multicloud environments.
AI-powered enterprise search, recommendations, and commerce relevance platform.
F5's Customer self-service is part of this use case:
Related implementations across industries and use cases
Staff scoured dispersed docs to answer technical queries. An AI now scans internal data to provide answers in under a minute.
Engineers lost up to an hour digging through Jira and wikis. Now, an AI assistant instantly surfaces secure, attributed answers.
Agents were buried in common questions, with resolutions taking 3 hours. Now, an AI agent fields FAQs, freeing experts for complex cases.
Agents were buried in common questions, with resolutions taking 3 hours. Now, an AI agent fields FAQs, freeing experts for complex cases.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
Keyword bots bottlenecked 100 agents supporting millions. Now, AI resolves FAQs, freeing staff to mine chat logs for product feedback.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Users submitted tickets for known issues rather than sift through complex docs. Now, AI synthesizes sources into direct, cited answers.
A global technology enterprise that secures nearly half the world's applications must manage vast amounts of complex documentation for millions of users and over 6,000 employees.
Despite having a unified search experience across 20 web properties, users struggled to efficiently synthesize answers from multiple technical...
“What sets Coveo apart is the relevancy, accuracy, and transparency of every answer.”
Application security and delivery solutions for hybrid multicloud environments.
AI-powered enterprise search, recommendations, and commerce relevance platform.
F5's Customer self-service is part of this use case:
Related implementations across industries and use cases
Staff scoured dispersed docs to answer technical queries. An AI now scans internal data to provide answers in under a minute.
Engineers lost up to an hour digging through Jira and wikis. Now, an AI assistant instantly surfaces secure, attributed answers.
Agents were buried in common questions, with resolutions taking 3 hours. Now, an AI agent fields FAQs, freeing experts for complex cases.
Agents were buried in common questions, with resolutions taking 3 hours. Now, an AI agent fields FAQs, freeing experts for complex cases.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
Keyword bots bottlenecked 100 agents supporting millions. Now, AI resolves FAQs, freeing staff to mine chat logs for product feedback.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.