AI case study

War Child CanadaDonor segmentation

Broad mass mailings limited donor recapture. Now, AI embeds target gift ranges directly in the CRM to guide targeted staff outreach.

Published|4 months ago

Key results

Goal Achievement
125%
Lapsed Donor Recapture
90%

Result highlights

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The story

Context

Ranked as one of the top direct mailers in Canada, this global nonprofit supports children affected by war through major gift, monthly, and direct mail appeals.

Challenge

Previous attempts to recapture lapsed donors relied on broadly mailing all past contributors from a three-year period without strategic segmentation....

Solution
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Quotes

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The company

War Child Canada logo

War Child Canada

warchild.ca

Humanitarian organization providing education and protection to children in war zones.

IndustryNon-Profit & Social Impact
LocationToronto, ON, Canada
Employees51-250
Founded1999

The vendor

Blackbaud logo

Blackbaud

blackbaud.com

Cloud software provider for non-profits, foundations, and educational institutions.

IndustrySoftware & Platforms
LocationCharleston, SC, USA
Employees1K-5K
Founded1981

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