Manual role-plays pulled staff off the floor. Now, AI agents run infinite drills and answer queries instantly, keeping experts selling.
A leading US mattress retailer operating 2,300 stores with over 6,000 sales associates who serve as the primary brand differentiator.
Training relied on manual role-play exercises and time-consuming help desk calls, making it difficult to rapidly upskill new hires. This operational...
“Such an amazing training tool! I never imagined there would be a day where I could train with a virtual customer, and now here we are!”
Retailer of mattresses, adjustable bases, and bedding accessories.
Manual fixes slowed order processing to 2.5 hours. AI code optimization cut that to 30 minutes and reduced incidents by 50%.
300+ receipt layouts forced manual entry. GenAI now reads raw images with 98.6% accuracy, cutting costs 90%.
Account managers manually synthesized 50+ signals. An on-prem agent now analyzes the data to draft the pitch.
Advisors spent hours digging through scattered docs. AI now drafts instant meeting briefs, saving 60 minutes per session.