Product teams couldn't review 50k monthly transcripts. AI now summarizes every ticket, letting them query customer struggles instantly.
Norway's largest accounting software company serves 140,000 customers who generate 50,000 support queries every month.
Product teams could not manually review 50,000 monthly transcripts to identify customer struggles, leading to missed insights. Support agents...
“Understanding what customers are struggling with is a huge part of the product team’s job. Being able to do that in minutes with Gemini and BigQuery, instead of two days manually, is huge.”
Cloud business software for accounting, HRM, and enterprise resource planning.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
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