Simple admin queries swamped advisors. AI agents now resolve them, cutting ticket volume 40% and freeing staff for high-value work.
A European leader in cloud management solutions handles nearly one million annual interactions from 750,000 customers across finance, HR, and retail sectors.
Analysis revealed that 65% of support requests involved simple administrative or usage questions rather than complex technical issues. This high...
“Our analysis revealed that about 65% of requests to our support concerned relatively simple questions related to the use of our solutions or administrative inquiries. This was an obvious opportunity to use AI to provide even more efficient and 24/7 available support, while improving customer satisfaction and optimizing the work of our agents.”
Cegid's Customer support is part of this use case:
Cloud business management software for retail, finance, and human resources.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Related implementations across industries and use cases
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Acquisitions scattered data across legacy systems. Layering AI over the stack drove automated resolution from 20% to 72%.
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Moderation couldn't keep pace with 600M users. AI agents now filter toxicity while models recognize 2.5B objects to refine search.
Accountants manually scoured mailboxes to assemble 15 subsidiary workbooks. Now, staff-built AI agents pull invoice data for instant review.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Simple admin queries swamped advisors. AI agents now resolve them, cutting ticket volume 40% and freeing staff for high-value work.
A European leader in cloud management solutions handles nearly one million annual interactions from 750,000 customers across finance, HR, and retail sectors.
Analysis revealed that 65% of support requests involved simple administrative or usage questions rather than complex technical issues. This high...
“Our analysis revealed that about 65% of requests to our support concerned relatively simple questions related to the use of our solutions or administrative inquiries. This was an obvious opportunity to use AI to provide even more efficient and 24/7 available support, while improving customer satisfaction and optimizing the work of our agents.”
Cegid's Customer support is part of this use case:
Cloud business management software for retail, finance, and human resources.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Related implementations across industries and use cases
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Acquisitions scattered data across legacy systems. Layering AI over the stack drove automated resolution from 20% to 72%.
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Moderation couldn't keep pace with 600M users. AI agents now filter toxicity while models recognize 2.5B objects to refine search.
Accountants manually scoured mailboxes to assemble 15 subsidiary workbooks. Now, staff-built AI agents pull invoice data for instant review.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.