Key results
Query Reduction
~80%
Result highlights
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The story
A national railway operator was undertaking a five-year software migration affecting 30,000 employees across three distinct language regions.
Repetitive support queries overwhelmed expert teams during the transition, while strict data sovereignty laws ruled out standard cloud-based AI...
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Quotes
“Our expanded partnership with Mistral AI reinforces SAP’s commitment to responsible AI, enabling businesses to harness the power of generative AI while maintaining control over their data and intellectual property—a key milestone toward more sovereignty for the European market.”
The company
SAP
sap.comSAP is an enterprise software company that provides comprehensive business solutions for data management and digital transformation across various industries.
IndustrySoftware & Platforms
LocationWalldorf, Germany
Employees100K+
Founded1972
Scope & timeline
- Adoption by 30,000 employees at SBB