Migration queries swamped experts. A locally hosted AI now answers 30,000 staff in three languages, cutting support volume by 80%.
A national railway operator was undertaking a five-year software migration affecting 30,000 employees across three distinct language regions.
Repetitive support queries overwhelmed expert teams during the transition, while strict data sovereignty laws ruled out standard cloud-based AI...
“Our expanded partnership with Mistral AI reinforces SAP’s commitment to responsible AI, enabling businesses to harness the power of generative AI while maintaining control over their data and intellectual property—a key milestone toward more sovereignty for the European market.”
SAP is an enterprise software company that provides comprehensive business solutions for data management and digital transformation across various industries.
Mistral AI is a company that specializes in artificial intelligence and machine learning solutions.
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