Manual triage across 15 teams took 120 hours/week. Gemini 1.5 Pro now routes bugs with 90% accuracy, fully automating the task.
A global software platform connecting creators to over 140 production partners in 32 countries, enabling local manufacturing for up to 5 billion potential consumers.
With 15 engineering teams sharing overlapping responsibilities, manual bug triage took over 100 hours weekly. This bottleneck resulted in a low...
“As a fast-moving company with a small team, long ML development times are unacceptable. We quickly understood the power of Vertex AI. It's easy to manage and really streamlined our process. Previously, a customer-lifetime-value prediction model took us two weeks to put into production. With Vertex AI, it would take us just one or two days.”
Global print-on-demand platform and production software for ecommerce businesses.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Gelato's Support ticket routing is part of this use case:
Related implementations across industries and use cases
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Isolated tools bottlenecked remote work. Now, Slack emojis trigger code merges and prototypes launch live in customer calls.
A bug sat for years because the fix meant a month of digging. AI traced the fragmented code to draft a solution in three days.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Ticket transfers between teams delayed support. Now, AI routes queries by theme and surfaces suggested answers for human agents.
Sequential AI testing bottlenecked development. Engineers built a concurrent, code-first pipeline to evaluate agent responses in seconds.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
Protecting users from harmful on-device AI required internet. A powerful safety AI now runs directly on the PC, guarding users even when offline.
A 200% yearly data expansion bottlenecked global operations. Now, AI accelerates coding, drafts recipe cards, and resolves inquiries.
Manual triage across 15 teams took 120 hours/week. Gemini 1.5 Pro now routes bugs with 90% accuracy, fully automating the task.
A global software platform connecting creators to over 140 production partners in 32 countries, enabling local manufacturing for up to 5 billion potential consumers.
With 15 engineering teams sharing overlapping responsibilities, manual bug triage took over 100 hours weekly. This bottleneck resulted in a low...
“As a fast-moving company with a small team, long ML development times are unacceptable. We quickly understood the power of Vertex AI. It's easy to manage and really streamlined our process. Previously, a customer-lifetime-value prediction model took us two weeks to put into production. With Vertex AI, it would take us just one or two days.”
Global print-on-demand platform and production software for ecommerce businesses.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Gelato's Support ticket routing is part of this use case:
Related implementations across industries and use cases
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Isolated tools bottlenecked remote work. Now, Slack emojis trigger code merges and prototypes launch live in customer calls.
A bug sat for years because the fix meant a month of digging. AI traced the fragmented code to draft a solution in three days.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Ticket transfers between teams delayed support. Now, AI routes queries by theme and surfaces suggested answers for human agents.
Sequential AI testing bottlenecked development. Engineers built a concurrent, code-first pipeline to evaluate agent responses in seconds.
Surging calls caused long holds and overtime. A 24/7 AI voice agent handles routine payroll, freeing 700 HR partners for advisory work.
Protecting users from harmful on-device AI required internet. A powerful safety AI now runs directly on the PC, guarding users even when offline.
A 200% yearly data expansion bottlenecked global operations. Now, AI accelerates coding, drafts recipe cards, and resolves inquiries.