Tech debt bottlenecked support. A four-month rebuild deployed distinct models for routing and search, enforcing strict data residency.
A SaaS provider of HR tools for mid-to-large enterprises relied on a legacy stack of rules-based chatbots and static portals to serve its global customer base.
This fragmented architecture created user friction and carried technical debt that stifled rapid innovation. Additionally, the system struggled to...
“AI is such a transformative shift that we didn’t want to be constrained by historical thinking, technical debt, or functional limitations. We chose to rethink our platform through the lens of AI so that it was future-proof, adaptable, and capable of unlocking the full potential of generative AI.”
AI-powered HR service delivery and employee experience platform for enterprises.
Cloud computing platform and on-demand infrastructure services.
Related implementations across industries and use cases
Login and 2FA queries buried agents. Replacing video content with text allowed AI to resolve 88% of tickets.
Endless spreadsheets bottlenecked HR. Now, AI agents handle approvals instantly within Teams, freeing staff for meaningful work.
Trainers manually analyzed scattered sleep and diet logs. AI now unifies the data to trigger instant coaching insights.
Endless spreadsheets bottlenecked HR. Now, AI agents handle approvals instantly within Teams, freeing staff for meaningful work.
Routine VPN and payslip queries bottlenecked support. Now, embedded AI agents resolve basic requests in Teams, deflecting 65% of tickets.
Scattered spreadsheets couldn't catch AI hallucinations. Now, automated LLM judges evaluate every prompt change to block regressions.
Moderation couldn't keep pace with 600M users. AI agents now filter toxicity while models recognize 2.5B objects to refine search.
Hundreds of pages per board book slowed director prep. Now, isolated AI securely condenses sensitive materials into actionable briefs.
Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.
Tech debt bottlenecked support. A four-month rebuild deployed distinct models for routing and search, enforcing strict data residency.
A SaaS provider of HR tools for mid-to-large enterprises relied on a legacy stack of rules-based chatbots and static portals to serve its global customer base.
This fragmented architecture created user friction and carried technical debt that stifled rapid innovation. Additionally, the system struggled to...
“AI is such a transformative shift that we didn’t want to be constrained by historical thinking, technical debt, or functional limitations. We chose to rethink our platform through the lens of AI so that it was future-proof, adaptable, and capable of unlocking the full potential of generative AI.”
AI-powered HR service delivery and employee experience platform for enterprises.
Cloud computing platform and on-demand infrastructure services.
Related implementations across industries and use cases
Login and 2FA queries buried agents. Replacing video content with text allowed AI to resolve 88% of tickets.
Endless spreadsheets bottlenecked HR. Now, AI agents handle approvals instantly within Teams, freeing staff for meaningful work.
Trainers manually analyzed scattered sleep and diet logs. AI now unifies the data to trigger instant coaching insights.
Endless spreadsheets bottlenecked HR. Now, AI agents handle approvals instantly within Teams, freeing staff for meaningful work.
Routine VPN and payslip queries bottlenecked support. Now, embedded AI agents resolve basic requests in Teams, deflecting 65% of tickets.
Scattered spreadsheets couldn't catch AI hallucinations. Now, automated LLM judges evaluate every prompt change to block regressions.
Moderation couldn't keep pace with 600M users. AI agents now filter toxicity while models recognize 2.5B objects to refine search.
Hundreds of pages per board book slowed director prep. Now, isolated AI securely condenses sensitive materials into actionable briefs.
Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.