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The story
A SaaS provider of HR tools for mid-to-large enterprises relied on a legacy stack of rules-based chatbots and static portals to serve its global customer base.
This fragmented architecture created user friction and carried technical debt that stifled rapid innovation. Additionally, the system struggled to...
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Quotes
“AI is such a transformative shift that we didn’t want to be constrained by historical thinking, technical debt, or functional limitations. We chose to rethink our platform through the lens of AI so that it was future-proof, adaptable, and capable of unlocking the full potential of generative AI.”
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The company
Applaud
applaudhr.comAI-powered HR service delivery and employee experience platform for enterprises.
IndustrySoftware & Platforms
LocationWorthing, West Sussex, UK
Employees51-250
Founded2008
Scope & timeline
- Platform rebuild in 4-month release cycle