AI case study

LumerisEmployee support

1,000 staff waited 2 days for HR answers. Now, a GenAI bot resolves queries instantly, freeing the team for strategic work.

Published|6 months ago

Key results

Wait Time Saved
1-2 days
Accuracy Rating
>90%

Result highlights

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The story

Context

A value-based care technology provider and Medicare Advantage plan operator with over 1,000 full-time employees.

Challenge

The HR department faced a high volume of repetitive questions about benefits and policies, diverting staff from strategic work. Employees struggled...

Solution
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Scope & timeline

  • Sales PoC created in less than 3 days
  • 3 months from ideation to rollout
  • Rolled out to 1,000+ employees

Quotes

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Use case

Lumeris's Employee support is part of this use case:

Employee Support Assistant
49 case studies(+208% YoY)
Proven impact?
LowModerateVery Strong
5.7Strong
2.7Lowwithin Healthcare Providers
3.5Moderatewithin HR

The company

Value-based care platform and services for health systems and physician practices.

IndustryHealthcare Providers
LocationSt. Louis, MO, USA
Employees1K-5K
Founded2011

The vendor

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com

Cloud computing platform and on-demand infrastructure services.

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

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