Software & Platforms|Product Engineering

Podium
Lead capture and scheduling

Humans took 2 hours to reply. GPT-5.1 agents now respond in minutes, capturing the 40% of inquiries arriving after hours.

PublishedDec 12, 2025|1 month ago

Key results

YoY AI Revenue Growth
300%
Client Revenue Increase
~30%
Response Time
<1 min
vs >2 hours

Result highlights

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The story

A communication platform serving over 10,000 local businesses across automotive, home services, and healthcare sectors.

Approximately 40% of customer inquiries arrive after hours, and human response times averaging over two hours missed the two-minute window required...

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Quotes

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The company

AI lead management and communication platform for local businesses.

IndustrySoftware & Platforms
LocationLehi, UT, USA
Employees1K-5K
Founded2014

Scope & timeline

  • Content creation cut from weeks to hours
  • 10,000 SMBs using AI agents

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