Complex queries broke rigid bots while agents waited on internal calls. Now, AI resolves rebooking and policy questions instantly.
Türkiye’s leading low-cost carrier flies over 37 million passengers annually to more than 140 destinations across Europe, the Middle East, and Asia.
Traditional intent-based chatbots provided limited support for complex queries, while sales agents faced long wait times when manually contacting...
“Our mission is very clear: we believe everyone has the right to fly. Technology moves us toward that goal by making our operations more efficient.”
Low-cost airline for domestic and international passenger air travel.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Pegasus Airlines's Customer and employee support is part of this use case:
Related implementations across industries and use cases
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Static chatbot drove passengers to call. AI now answers in 2.9 seconds across seven languages—down from 18—without scaling headcount.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Teams manually coded every chat script. Now, a generative AI agent pulls answers straight from the knowledge base to resolve urgent cases.
Manual dispatching bottlenecked guest requests. Now, an in-app AI instantly routes tasks to optimal staff and tracks execution.
Legal spent hundreds of hours parsing 100-page scanned contracts. Now, multi-stage AI extracts clauses upon upload for instant search.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.
Complex queries broke rigid bots while agents waited on internal calls. Now, AI resolves rebooking and policy questions instantly.
Türkiye’s leading low-cost carrier flies over 37 million passengers annually to more than 140 destinations across Europe, the Middle East, and Asia.
Traditional intent-based chatbots provided limited support for complex queries, while sales agents faced long wait times when manually contacting...
“Our mission is very clear: we believe everyone has the right to fly. Technology moves us toward that goal by making our operations more efficient.”
Low-cost airline for domestic and international passenger air travel.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Pegasus Airlines's Customer and employee support is part of this use case:
Related implementations across industries and use cases
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Static chatbot drove passengers to call. AI now answers in 2.9 seconds across seven languages—down from 18—without scaling headcount.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Teams manually coded every chat script. Now, a generative AI agent pulls answers straight from the knowledge base to resolve urgent cases.
Manual dispatching bottlenecked guest requests. Now, an in-app AI instantly routes tasks to optimal staff and tracks execution.
Legal spent hundreds of hours parsing 100-page scanned contracts. Now, multi-stage AI extracts clauses upon upload for instant search.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.