Routine queries tied up 1M annual calls. Now, an AI WhatsApp assistant resolves 50% of chats, routing complex cases to staff.
A global tourism operator present in 40 countries that handles over one million customer calls annually.
An internal study revealed that 40 percent of customer conversations could be resolved without human intervention. Meanwhile, complex internal...
“We're focused on people, not technology.”
Global operator of all-inclusive luxury vacation resorts and holiday packages.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
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