Contextless forms and limited chatbots bottlenecked support. Now, AI agents resolve multilingual queries and auto-generate IT tickets.
A leading Swiss telecommunications provider serving hundreds of thousands of customers through more than 125 physical stores and digital channels.
A legacy website chatbot delivered inconsistent answers and lacked multilingual capabilities, frustrating users across four distinct languages....
“We’ve gone from almost zero to an organization that embraces AI in a short time. What we’ve built using Copilot Studio is the foundation to scale—internally and externally—and create new agents that drive real value.”
mobilezone's Customer service is part of this use case:
Independent telecommunications retailer for mobile devices and service plans.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Reps lost time hunting across complex systems. Now, AI agents surface verified answers and automate notes, freeing humans to connect.
Routine, multilingual requests bottlenecked IT. An AI assistant in Teams now resolves staff queries instantly in six languages.
27k monthly cases strained teams. AI agents now resolve 37% of inquiries and automate internal IT support via Slack.
Manually sorting thousands of daily emails bottlenecked support. Now, AI agents triage and route them, freeing staff for complex cases.
27k monthly cases strained teams. AI agents now resolve 37% of inquiries and automate internal IT support via Slack.
Store managers lost applicants to a 10-day hiring cycle. Now, an AI agent screens and schedules via text, saving thousands of hours.
Online shoppers lacked guidance to navigate 26,000 appliances. An AI agent now matches natural queries to technical specs, driving sales.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Contextless forms and limited chatbots bottlenecked support. Now, AI agents resolve multilingual queries and auto-generate IT tickets.
A leading Swiss telecommunications provider serving hundreds of thousands of customers through more than 125 physical stores and digital channels.
A legacy website chatbot delivered inconsistent answers and lacked multilingual capabilities, frustrating users across four distinct languages....
“We’ve gone from almost zero to an organization that embraces AI in a short time. What we’ve built using Copilot Studio is the foundation to scale—internally and externally—and create new agents that drive real value.”
mobilezone's Customer service is part of this use case:
Independent telecommunications retailer for mobile devices and service plans.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Reps lost time hunting across complex systems. Now, AI agents surface verified answers and automate notes, freeing humans to connect.
Routine, multilingual requests bottlenecked IT. An AI assistant in Teams now resolves staff queries instantly in six languages.
27k monthly cases strained teams. AI agents now resolve 37% of inquiries and automate internal IT support via Slack.
Manually sorting thousands of daily emails bottlenecked support. Now, AI agents triage and route them, freeing staff for complex cases.
27k monthly cases strained teams. AI agents now resolve 37% of inquiries and automate internal IT support via Slack.
Store managers lost applicants to a 10-day hiring cycle. Now, an AI agent screens and schedules via text, saving thousands of hours.
Online shoppers lacked guidance to navigate 26,000 appliances. An AI agent now matches natural queries to technical specs, driving sales.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.