Contextless forms and limited chatbots bottlenecked support. Now, AI agents resolve multilingual queries and auto-generate IT tickets.
A leading Swiss telecommunications provider serving hundreds of thousands of customers through more than 125 physical stores and digital channels.
A legacy website chatbot delivered inconsistent answers and lacked multilingual capabilities, frustrating users across four distinct languages....
“We’ve gone from almost zero to an organization that embraces AI in a short time. What we’ve built using Copilot Studio is the foundation to scale—internally and externally—and create new agents that drive real value.”
Independent telecommunications retailer for mobile devices and service plans.
Enterprise software, cloud infrastructure, and consumer electronics platform.
mobilezone's Customer service is part of this use case:
Related implementations across industries and use cases
Reps lost time hunting across complex systems. Now, AI agents surface verified answers and automate notes, freeing humans to connect.
Routine, multilingual requests bottlenecked IT. An AI assistant in Teams now resolves staff queries instantly in six languages.
Global expansion stretched support agents thin. Now, an AI agent resolves nearly half of all tickets, freeing the team for complex cases.
Without expert help, shoppers hesitated to buy paint. Now, an AI guide calculates quantities, suggests colors, and builds their carts.
Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.
16.5 hours to a first reply—on 9,500 inquiries a week. Launched the day before Black Friday, AI agents now close 42% without a human.
Workflows collapsed when staff changed roles. A meta-agent now turns plain-language descriptions into live agents—no AI team needed.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Contextless forms and limited chatbots bottlenecked support. Now, AI agents resolve multilingual queries and auto-generate IT tickets.
A leading Swiss telecommunications provider serving hundreds of thousands of customers through more than 125 physical stores and digital channels.
A legacy website chatbot delivered inconsistent answers and lacked multilingual capabilities, frustrating users across four distinct languages....
“We’ve gone from almost zero to an organization that embraces AI in a short time. What we’ve built using Copilot Studio is the foundation to scale—internally and externally—and create new agents that drive real value.”
Independent telecommunications retailer for mobile devices and service plans.
Enterprise software, cloud infrastructure, and consumer electronics platform.
mobilezone's Customer service is part of this use case:
Related implementations across industries and use cases
Reps lost time hunting across complex systems. Now, AI agents surface verified answers and automate notes, freeing humans to connect.
Routine, multilingual requests bottlenecked IT. An AI assistant in Teams now resolves staff queries instantly in six languages.
Global expansion stretched support agents thin. Now, an AI agent resolves nearly half of all tickets, freeing the team for complex cases.
Without expert help, shoppers hesitated to buy paint. Now, an AI guide calculates quantities, suggests colors, and builds their carts.
Off-hours tracking requests overwhelmed a 4-person team. Now, AI resolves routine queries instantly and summarizes escalations for agents.
16.5 hours to a first reply—on 9,500 inquiries a week. Launched the day before Black Friday, AI agents now close 42% without a human.
Workflows collapsed when staff changed roles. A meta-agent now turns plain-language descriptions into live agents—no AI team needed.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.