Bulk orders slipped away after hours across three siloed channels. PoBo handles queries 24/7 and routes high-value leads directly to sales.
The ecommerce platform for one of Türkiye's largest food brands, four years into rapid growth with customer inquiries split across a staffed call center, email, and WhatsApp.
Outside business hours, customers looking to place bulk orders often left without completing their purchases, while routine issues like login errors...
“PoBo is not a chatbot at this point. It’s also providing some insights, help, and products that potential customers might be interested in. Without customization, AI assistants aren’t very useful for customers. Each customer has different problems that require tailored solutions.”
Online grocery shopping and delivery platform for consumers in Turkey.
Developed the generative AI assistant PoBo for PınarOnline's customer support and sales
Cloud computing platform and on-demand infrastructure services.
PınarOnline's Customer support is part of this use case:
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Bulk orders slipped away after hours across three siloed channels. PoBo handles queries 24/7 and routes high-value leads directly to sales.
The ecommerce platform for one of Türkiye's largest food brands, four years into rapid growth with customer inquiries split across a staffed call center, email, and WhatsApp.
Outside business hours, customers looking to place bulk orders often left without completing their purchases, while routine issues like login errors...
“PoBo is not a chatbot at this point. It’s also providing some insights, help, and products that potential customers might be interested in. Without customization, AI assistants aren’t very useful for customers. Each customer has different problems that require tailored solutions.”
Online grocery shopping and delivery platform for consumers in Turkey.
Developed the generative AI assistant PoBo for PınarOnline's customer support and sales
Cloud computing platform and on-demand infrastructure services.
PınarOnline's Customer support is part of this use case:
Related implementations across industries and use cases
Agents handled 200 tickets a day, copying replies from a Word doc. Now, AI answers routine questions, freeing agents for complex conversations.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
Bots failed on complex returns, forcing calls. AI agents now use live supply chain data to resolve 60% of WhatsApp inquiries.
Agents handled 200 tickets a day, copying replies from a Word doc. Now, AI answers routine questions, freeing agents for complex conversations.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
An aging homegrown CRM held back 1,700 agents. Now, an AI co-pilot helps them draft faster, higher-quality emails from a single screen.
Managers spent hours manually calling applicants, losing many to delays. Now, an AI agent screens and auto-schedules interviews via text.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.