Bulk orders slipped away after hours across three siloed channels. PoBo handles queries 24/7 and routes high-value leads directly to sales.
The ecommerce platform for one of Türkiye's largest food brands, four years into rapid growth with customer inquiries split across a staffed call center, email, and WhatsApp.
Outside business hours, customers looking to place bulk orders often left without completing their purchases, while routine issues like login errors...
“PoBo is not a chatbot at this point. It’s also providing some insights, help, and products that potential customers might be interested in. Without customization, AI assistants aren’t very useful for customers. Each customer has different problems that require tailored solutions.”
Online grocery shopping and delivery platform for consumers in Turkey.
Developed the generative AI assistant PoBo for PınarOnline's customer support and sales
Cloud computing platform and on-demand infrastructure services.
PınarOnline's Customer support is part of this use case:
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Bulk orders slipped away after hours across three siloed channels. PoBo handles queries 24/7 and routes high-value leads directly to sales.
The ecommerce platform for one of Türkiye's largest food brands, four years into rapid growth with customer inquiries split across a staffed call center, email, and WhatsApp.
Outside business hours, customers looking to place bulk orders often left without completing their purchases, while routine issues like login errors...
“PoBo is not a chatbot at this point. It’s also providing some insights, help, and products that potential customers might be interested in. Without customization, AI assistants aren’t very useful for customers. Each customer has different problems that require tailored solutions.”
Online grocery shopping and delivery platform for consumers in Turkey.
Developed the generative AI assistant PoBo for PınarOnline's customer support and sales
Cloud computing platform and on-demand infrastructure services.
PınarOnline's Customer support is part of this use case:
Related implementations across industries and use cases
Agents handled 200 tickets a day, copying replies from a Word doc. Now, AI answers routine questions, freeing agents for complex conversations.
A 200% yearly data expansion bottlenecked global operations. Now, AI accelerates coding, drafts recipe cards, and resolves inquiries.
Refund and tracking requests overwhelmed agents. AI now automates routines, while live guidance helps staff resolve complex issues.
Agents handled 200 tickets a day, copying replies from a Word doc. Now, AI answers routine questions, freeing agents for complex conversations.
Refund and tracking requests overwhelmed agents. AI now automates routines, while live guidance helps staff resolve complex issues.
Two homegrown bots drained the engineers who built them. Claude Tag catches alerts, traces root causes, and opens PRs—without being asked.
Recruiters juggled disconnected systems while managers fielded candidate calls from the back office. An AI now screens and engages 24/7.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.