10,000 monthly calls overwhelmed a 3-person team. An AI voice agent now handles routine tracking, cutting wait times from 90s to 15s.
A German retailer operating over 20 specialized home and garden e-commerce platforms handles 10,000 monthly calls with a service team of just three employees.
Customers faced average wait times of 90 seconds, leading to frustration and abandoned purchases. The small team was overwhelmed by repetitive...
“What we liked was the new Conversational AI from ElevenLabs. That you can now integrate custom LLMs, that you can integrate MCP servers. And that makes the whole thing very powerful.”
E-commerce platform for garden supplies, home improvement, and outdoor living.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
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