Refund and tracking requests overwhelmed agents. AI now automates routines, while live guidance helps staff resolve complex issues.
Europe’s leading online retailer of vehicle spare parts and accessories serves over 22 million customers across 27 countries with rapidly surging order volumes.
Repetitive inquiries for refund requests and order tracking overwhelmed agents, while a legacy chatbot achieved only 25% adoption. This inefficiency...
“Before Kore.ai, our team was overwhelmed with repetitive questions, leaving little time for complex customer needs. Now, AI handles the routine tasks, and our agents can focus on what matters most—delivering exceptional support.”
Online retailer of automotive spare parts, tires, and workshop equipment.
Conversational AI platform for building enterprise virtual assistants and chatbots.
Autodoc's Multilingual customer support is part of this use case:
Related implementations across industries and use cases
Agents handled 200 tickets a day, copying replies from a Word doc. Now, AI answers routine questions, freeing agents for complex conversations.
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Static chatbot drove passengers to call. AI now answers in 2.9 seconds across seven languages—down from 18—without scaling headcount.
Agents handled 200 tickets a day, copying replies from a Word doc. Now, AI answers routine questions, freeing agents for complex conversations.
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16.5 hours to a first reply—on 9,500 inquiries a week. Launched the day before Black Friday, AI agents now close 42% without a human.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
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Refund and tracking requests overwhelmed agents. AI now automates routines, while live guidance helps staff resolve complex issues.
Europe’s leading online retailer of vehicle spare parts and accessories serves over 22 million customers across 27 countries with rapidly surging order volumes.
Repetitive inquiries for refund requests and order tracking overwhelmed agents, while a legacy chatbot achieved only 25% adoption. This inefficiency...
“Before Kore.ai, our team was overwhelmed with repetitive questions, leaving little time for complex customer needs. Now, AI handles the routine tasks, and our agents can focus on what matters most—delivering exceptional support.”
Online retailer of automotive spare parts, tires, and workshop equipment.
Conversational AI platform for building enterprise virtual assistants and chatbots.
Autodoc's Multilingual customer support is part of this use case:
Related implementations across industries and use cases
Agents handled 200 tickets a day, copying replies from a Word doc. Now, AI answers routine questions, freeing agents for complex conversations.
An aging homegrown CRM held back 1,700 agents. Now, an AI co-pilot helps them draft faster, higher-quality emails from a single screen.
Static chatbot drove passengers to call. AI now answers in 2.9 seconds across seven languages—down from 18—without scaling headcount.
Agents handled 200 tickets a day, copying replies from a Word doc. Now, AI answers routine questions, freeing agents for complex conversations.
A flood of tracking requests overwhelmed staff. Now, AI resolves routine logistics, freeing humans for deeply emotional conversations.
Recruiters juggled disconnected systems while managers fielded candidate calls from the back office. An AI now screens and engages 24/7.
16.5 hours to a first reply—on 9,500 inquiries a week. Launched the day before Black Friday, AI agents now close 42% without a human.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.