Refund and tracking requests overwhelmed agents. AI now automates routines, while live guidance helps staff resolve complex issues.
Europe’s leading online retailer of vehicle spare parts and accessories serves over 22 million customers across 27 countries with rapidly surging order volumes.
Repetitive inquiries for refund requests and order tracking overwhelmed agents, while a legacy chatbot achieved only 25% adoption. This inefficiency...
“Before Kore.ai, our team was overwhelmed with repetitive questions, leaving little time for complex customer needs. Now, AI handles the routine tasks, and our agents can focus on what matters most—delivering exceptional support.”
Online retailer of automotive spare parts, tires, and workshop equipment.
Conversational AI platform for building enterprise virtual assistants and chatbots.
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