Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
A leading French e-commerce retailer for fashion and home receiving 36 million monthly visits and serving customers across ten countries.
Historically, 50% of consumers preferred phone contact, creating a bottleneck where advisors spent significant time answering generic inquiries. The...
“This partnership began with the launch of our Road to Cloud towards Azure, continuing with the overhaul of our data and AI platform and the implementation of advanced cybersecurity programs.”
E-commerce platform for fashion, home decor, and furniture.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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