AI case study

CdiscountProduct catalog management

Messy data across 70M products buried inventory. AI recategorized 23M files, achieving a 30% conversion rate on updated items.

Published|1 year ago

Key results

Weekly Time Savings
0.5 days
CSAT Score
70%
vs human agents
PR Rate Increase
20%

Result highlights

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The story

Context

A leading French e-commerce marketplace lists 70 million products and serves 9 million customers through a network of 14,000 sellers.

Challenge

Product sheets often lacked correct pictures or properties, causing items to appear in wrong categories. This misclassification prevented the...

Solution
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Scope & timeline

  • 290 active users for GitHub Copilot

Quotes

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The company

E-commerce platform and online marketplace for consumer goods and electronics.

IndustryRetail
LocationBordeaux, France
Employees1K-5K
Founded1998

The AI provider

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

The implementation partner

Deployed the pre-sales advice chatbot based on Azure OpenAI Service for Cdiscount.

IndustryRetail
LocationNantes, France
Employees51-250
Founded2010

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