Festival sales pushed support beyond capacity. A GPT-4 agent now handles 40% more traffic while boosting customer satisfaction by 25%.
India's leading e-commerce marketplace connects over 1.5 million sellers with millions of price-conscious consumers, with 80% of customers residing in tier 2 towns and beyond.
Transaction volumes surge dramatically during festival sale events, generating thousands of daily support chats that were impossible to handle...
“We were looking for a generative AI solution primarily to turbocharge our customer service function. We also wanted to enhance our software development capabilities. Of course, it was important that these solutions integrate seamlessly with our existing IT landscape.”
E-commerce marketplace for small businesses and individual sellers.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Messy data across 70M products buried inventory. AI recategorized 23M files, achieving a 30% conversion rate on updated items.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
Order inquiries piled up. A bilingual voice bot now resolves delays and refunds in Hindi and English with human-like warmth.
Manual fixes slowed order processing to 2.5 hours. AI code optimization cut that to 30 minutes and reduced incidents by 50%.
300+ receipt layouts forced manual entry. GenAI now reads raw images with 98.6% accuracy, cutting costs 90%.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.