Key results
Faster Resolution
25%
Urgent Response Time
1 hour
vs 48 hours
Backlog Reduction
25%
Result highlights
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The story
A global live entertainment leader operating 38 shows worldwide and processing over 70,000 supplier invoices annually.
The accounts payable team faced heavy workloads, with 40% of all incoming inquiries coming from vendors simply seeking invoice updates. Manual...
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Quotes
“The time-consuming research required to identify the payment status of an invoice and its reason was overwhelming. We were looking for a more efficient way to handle this, and SAP Business AI provided us with a simply stunning answer.”
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The company
Cirque du Soleil
cirquedusoleil.comProducer of contemporary circus shows and global live entertainment experiences.
IndustryEntertainment
LocationMontreal, QC, Canada
Employees1K-5K
Founded1984