Operators manually keyed thousands of pages word-for-word. AI now extracts data for review, halving processing time.
One of Japan's largest banks processes hundreds of daily international trade transactions, involving up to several thousand pages of non-standardized paper documents per transaction.
Operators manually entered data by visually confirming text word-for-word, creating a bottleneck that could not scale with increasing volumes. This...
“IBM personnel frequently visited the office site directly, shared incidents related to AI-OCR and openly shared their opinions to resolve issues. We were able to respond with a sense of security regarding the introduction of the new system because of their robust support system.”
Global retail and investment bank providing corporate and commercial financial services.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Advisors hunted data across five systems. GenAI now builds traceable meeting packs, saving 4,700 hours a year.
Manual pivot tables missed complex fraud rings. A graph database now links scattered evidence, cutting investigations from weeks to minutes.
100 manual touchpoints caused 12-day backlogs. AI now validates IDs and disburses funds autonomously, cutting processing to 30 minutes.