Rigid menus trapped users in queues. An AI agent now resolves inquiries on WhatsApp instantly, boosting response accuracy 109%.
One of the world's largest streaming services draws 25 million monthly viewers and fields 7.7 million annual support inquiries across multiple channels.
A menu-driven chatbot for freemium users failed to answer specific questions about subscription tiers, forcing customers into long support queues....
“We’re very committed to improving the service we offer our nonsubscribers and freemium users. But improving customer experience with more hiring alone would require growing the support team fivefold.”
Subscription video on demand service and digital streaming platform in Brazil.
Manual narration limited coverage to contenders. AI now voices every shot and assembles personalized highlight reels in minutes.
Agency fees bottlenecked operations. Now, 50+ custom GPTs handle tasks from turf analysis to invoicing, saving six figures annually.
Manual sampling missed millions of guest signals. AI now analyzes every interaction and automates 25% of staff requests.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.