Scripting intents across three markets was an infinite loop. Feeding their knowledge base to generative AI, Melodie launched in weeks.
A French music streaming service with 9 million subscribers across France, Brazil, and Germany, handling ~20,000 support contacts monthly where most subscribers will only ever contact support once.
Multilingual support across three major markets required hand-building and maintaining intent predictions for every possible question phrasing in...
“I had a lot of conversations with vendors where I had to say: you're using all the buzzwords, but I've got no idea if you can do what I want. Ada was one of the very few using generative AI in a way that really impressed us.”
Global music streaming platform providing access to millions of songs and podcasts.
AI customer service automation platform for messaging, voice, and email.
Deezer's Customer support is part of this use case:
Related implementations across industries and use cases
Every viewer question scripted by hand. 237K World Cup viewers describe problems in their own words—Spanglish, regional Spanish, and all.
Global expansion stretched support agents thin. Now, an AI agent resolves nearly half of all tickets, freeing the team for complex cases.
Code grew 7x faster than headcount; hundreds of teams ran identical migrations for months. Agents now author and auto-merge the bulk of PRs.
Every viewer question scripted by hand. 237K World Cup viewers describe problems in their own words—Spanglish, regional Spanish, and all.
Global expansion stretched support agents thin. Now, an AI agent resolves nearly half of all tickets, freeing the team for complex cases.
Complex headcount reporting meant tedious manual data slicing. Now, HR uses AI prompts to instantly generate CFO-ready talent insights.
Answering 'mediums or hards?' once meant pulling an engineer for minutes. Now the whole field's tire feedback surfaces in a chat query.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Scripting intents across three markets was an infinite loop. Feeding their knowledge base to generative AI, Melodie launched in weeks.
A French music streaming service with 9 million subscribers across France, Brazil, and Germany, handling ~20,000 support contacts monthly where most subscribers will only ever contact support once.
Multilingual support across three major markets required hand-building and maintaining intent predictions for every possible question phrasing in...
“I had a lot of conversations with vendors where I had to say: you're using all the buzzwords, but I've got no idea if you can do what I want. Ada was one of the very few using generative AI in a way that really impressed us.”
Global music streaming platform providing access to millions of songs and podcasts.
AI customer service automation platform for messaging, voice, and email.
Deezer's Customer support is part of this use case:
Related implementations across industries and use cases
Every viewer question scripted by hand. 237K World Cup viewers describe problems in their own words—Spanglish, regional Spanish, and all.
Global expansion stretched support agents thin. Now, an AI agent resolves nearly half of all tickets, freeing the team for complex cases.
Code grew 7x faster than headcount; hundreds of teams ran identical migrations for months. Agents now author and auto-merge the bulk of PRs.
Every viewer question scripted by hand. 237K World Cup viewers describe problems in their own words—Spanglish, regional Spanish, and all.
Global expansion stretched support agents thin. Now, an AI agent resolves nearly half of all tickets, freeing the team for complex cases.
Complex headcount reporting meant tedious manual data slicing. Now, HR uses AI prompts to instantly generate CFO-ready talent insights.
Answering 'mediums or hards?' once meant pulling an engineer for minutes. Now the whole field's tire feedback surfaces in a chat query.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.