Scripting intents across three markets was an infinite loop. Feeding their knowledge base to generative AI, Melodie launched in weeks.
A French music streaming service with 9 million subscribers across France, Brazil, and Germany, handling ~20,000 support contacts monthly where most subscribers will only ever contact support once.
Multilingual support across three major markets required hand-building and maintaining intent predictions for every possible question phrasing in...
“I had a lot of conversations with vendors where I had to say: you're using all the buzzwords, but I've got no idea if you can do what I want. Ada was one of the very few using generative AI in a way that really impressed us.”
Global music streaming platform providing access to millions of songs and podcasts.
AI customer service automation platform for messaging, voice, and email.
Deezer's Customer support is part of this use case:
Related implementations across industries and use cases
Global expansion stretched support agents thin. Now, an AI agent resolves nearly half of all tickets, freeing the team for complex cases.
Code grew 7x faster than headcount; hundreds of teams ran identical migrations for months. Agents now author and auto-merge the bulk of PRs.
Email support dragged for hours during live games. An AI agent now absorbs the spikes, resolving 80% of queries in minutes.
Global expansion stretched support agents thin. Now, an AI agent resolves nearly half of all tickets, freeing the team for complex cases.
Email support dragged for hours during live games. An AI agent now absorbs the spikes, resolving 80% of queries in minutes.
Scaling AI access across a 100,000-employee workforce risked system overloads. An auto-scaling platform launched with zero downtime.
1M+ players flooded a Super Bowl puzzle chatbot. A real-time AI security layer absorbed the surge and blocked malicious prompt injections.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Scripting intents across three markets was an infinite loop. Feeding their knowledge base to generative AI, Melodie launched in weeks.
A French music streaming service with 9 million subscribers across France, Brazil, and Germany, handling ~20,000 support contacts monthly where most subscribers will only ever contact support once.
Multilingual support across three major markets required hand-building and maintaining intent predictions for every possible question phrasing in...
“I had a lot of conversations with vendors where I had to say: you're using all the buzzwords, but I've got no idea if you can do what I want. Ada was one of the very few using generative AI in a way that really impressed us.”
Global music streaming platform providing access to millions of songs and podcasts.
AI customer service automation platform for messaging, voice, and email.
Deezer's Customer support is part of this use case:
Related implementations across industries and use cases
Global expansion stretched support agents thin. Now, an AI agent resolves nearly half of all tickets, freeing the team for complex cases.
Code grew 7x faster than headcount; hundreds of teams ran identical migrations for months. Agents now author and auto-merge the bulk of PRs.
Email support dragged for hours during live games. An AI agent now absorbs the spikes, resolving 80% of queries in minutes.
Global expansion stretched support agents thin. Now, an AI agent resolves nearly half of all tickets, freeing the team for complex cases.
Email support dragged for hours during live games. An AI agent now absorbs the spikes, resolving 80% of queries in minutes.
Scaling AI access across a 100,000-employee workforce risked system overloads. An auto-scaling platform launched with zero downtime.
1M+ players flooded a Super Bowl puzzle chatbot. A real-time AI security layer absorbed the surge and blocked malicious prompt injections.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.