'Where is my money' stumped the scripted bot. Ray digs deeper, acknowledges grief first, letting agents slow down for cases that need them.
A global leader in online fundraising, where support conversations frequently involve donors inquiring about crisis relief campaigns, organizers seeking urgent help with time-sensitive fundraisers, and customers navigating real money during emotionally charged moments.
Scaling high-empathy support without sacrificing safety or tone was a growing pressure point. The existing scripted chatbot could only deliver...
“Because I was working on our Ada chatbot day-to-day, I saw the benefits of the generative AI agent right from the start.”
Online fundraising platform for personal causes, emergencies, and nonprofits.
AI customer service automation platform for messaging, voice, and email.
GoFundMe's Customer support is part of this use case:
Related implementations across industries and use cases
First-time organizers faced a blank page in their hardest moment; a guided conversation now helps them shape a fundraiser that resonates.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Keyword bots bottlenecked 100 agents supporting millions. Now, AI resolves FAQs, freeing staff to mine chat logs for product feedback.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Help articles left practitioners digging for urgent answers. Now, a compliant AI handles routine queries, freeing human specialists.
AI that drafts and summarizes hands the real work back. Claude finishes it—ticket triage, contract review—for 350,000 organizations.
IR research meant sifting hundreds of SharePoint docs by hand. Now specialized agents route and synthesize it—26% faster, citations sharper.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.
'Where is my money' stumped the scripted bot. Ray digs deeper, acknowledges grief first, letting agents slow down for cases that need them.
A global leader in online fundraising, where support conversations frequently involve donors inquiring about crisis relief campaigns, organizers seeking urgent help with time-sensitive fundraisers, and customers navigating real money during emotionally charged moments.
Scaling high-empathy support without sacrificing safety or tone was a growing pressure point. The existing scripted chatbot could only deliver...
“Because I was working on our Ada chatbot day-to-day, I saw the benefits of the generative AI agent right from the start.”
Online fundraising platform for personal causes, emergencies, and nonprofits.
AI customer service automation platform for messaging, voice, and email.
GoFundMe's Customer support is part of this use case:
Related implementations across industries and use cases
First-time organizers faced a blank page in their hardest moment; a guided conversation now helps them shape a fundraiser that resonates.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Keyword bots bottlenecked 100 agents supporting millions. Now, AI resolves FAQs, freeing staff to mine chat logs for product feedback.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Help articles left practitioners digging for urgent answers. Now, a compliant AI handles routine queries, freeing human specialists.
AI that drafts and summarizes hands the real work back. Claude finishes it—ticket triage, contract review—for 350,000 organizations.
IR research meant sifting hundreds of SharePoint docs by hand. Now specialized agents route and synthesize it—26% faster, citations sharper.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.