AI case study

Hero FinCorpAutomated loan processing

100 manual touchpoints caused 12-day backlogs. AI now validates IDs and disburses funds autonomously, cutting processing to 30 minutes.

Published|6 months ago

Key results

Turnaround Time Reduction
80%
Loan Approval Time
30 mins
vs 2 days
Handoff Reduction
75%

Result highlights

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The story

Context

One of India's fastest-growing lenders distributes a loan every 30 seconds to 11 million customers, 81% of whom are new to credit.

Challenge

Manual workflows involving 100 touchpoints created two-day turnaround times that ballooned to 12-day backlogs during peak festival seasons like...

Solution
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Scope & timeline

  • First AI agent launched in 3 weeks

Quotes

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The company

Hero FinCorp logo

Hero FinCorp

herofincorp.com

Non-banking financial company providing retail, SME, and corporate lending solutions.

IndustryFinancial Services
LocationNew Delhi, DL, India
Employees5K-10K
Founded1991

The vendor

AI-powered CRM platform for sales, service, marketing, and commerce teams.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees50K-100K
Founded1999

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