100 manual touchpoints caused 12-day backlogs. AI now validates IDs and disburses funds autonomously, cutting processing to 30 minutes.
One of India's fastest-growing lenders distributes a loan every 30 seconds to 11 million customers, 81% of whom are new to credit.
Manual workflows involving 100 touchpoints created two-day turnaround times that ballooned to 12-day backlogs during peak festival seasons like...
“Two-wheelers are often the first mode of transportation that our customers will own. It’s an emotional, important purchase for them.”
Non-banking financial company providing retail, SME, and corporate lending solutions.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Advisors hunted data across five systems. GenAI now builds traceable meeting packs, saving 4,700 hours a year.
Manual pivot tables missed complex fraud rings. A graph database now links scattered evidence, cutting investigations from weeks to minutes.
Operators manually keyed thousands of pages word-for-word. AI now extracts data for review, halving processing time.