Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
One of Latin America's largest financial groups, serving approximately 74 million customers and processing billions of transactions daily amid growing regulatory complexity.
Complex approval flows and technical barriers severely delayed the release of new digital banking solutions. Existing virtual agents provided an...
“With Microsoft Azure API Management, we securely manage AI services and APIs across all channels. It’s the backbone of our architecture—scaling with demand while maintaining strict governance and data protection.”
Full-service commercial bank providing retail, corporate, and investment banking services.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Co-developed the Bridge platform, a multi-agent generative AI solution, for Bradesco.
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Isolated pilots couldn't keep pace. Now, GenAI resolves inquiries autonomously and guides agents with real-time answer suggestions.
Rigid trees resolved just 13% of chats. Slang-fluent AI agents now handle 70% of volume, avoiding 35+ hires as demand tripled.
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Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.