Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
One of Latin America's largest financial groups, serving approximately 74 million customers and processing billions of transactions daily amid growing regulatory complexity.
Complex approval flows and technical barriers severely delayed the release of new digital banking solutions. Existing virtual agents provided an...
“With Microsoft Azure API Management, we securely manage AI services and APIs across all channels. It’s the backbone of our architecture—scaling with demand while maintaining strict governance and data protection.”
Full-service commercial bank providing retail, corporate, and investment banking services.
Co-developed the Bridge platform, a multi-agent generative AI solution, for Bradesco.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Bradesco's Customer service is part of this use case:
Related implementations across industries and use cases
A team of 200 reps couldn't keep pace with 350K monthly WhatsApp inquiries. Now, AI agents instantly resolve routine loan updates.
Agents dug through a vast catalog for answers. Now, AI preps calls and surfaces instant insights for 300 remote employees.
Service gaps left rural areas behind. AI agents now guide 9M users through 44 tasks on WhatsApp, unifying fragmented support.
A team of 200 reps couldn't keep pace with 350K monthly WhatsApp inquiries. Now, AI agents instantly resolve routine loan updates.
Agents dug through a vast catalog for answers. Now, AI preps calls and surfaces instant insights for 300 remote employees.
Escalations from 2.5M daily transactions bottlenecked teams. Multi-agent AI now dynamically routes and resolves complex payment issues.
Minor compliance updates once forced full video reshoots. Now, course creators generate and edit AI avatar videos directly from text.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
One of Latin America's largest financial groups, serving approximately 74 million customers and processing billions of transactions daily amid growing regulatory complexity.
Complex approval flows and technical barriers severely delayed the release of new digital banking solutions. Existing virtual agents provided an...
“With Microsoft Azure API Management, we securely manage AI services and APIs across all channels. It’s the backbone of our architecture—scaling with demand while maintaining strict governance and data protection.”
Full-service commercial bank providing retail, corporate, and investment banking services.
Co-developed the Bridge platform, a multi-agent generative AI solution, for Bradesco.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Bradesco's Customer service is part of this use case:
Related implementations across industries and use cases
A team of 200 reps couldn't keep pace with 350K monthly WhatsApp inquiries. Now, AI agents instantly resolve routine loan updates.
Agents dug through a vast catalog for answers. Now, AI preps calls and surfaces instant insights for 300 remote employees.
Service gaps left rural areas behind. AI agents now guide 9M users through 44 tasks on WhatsApp, unifying fragmented support.
A team of 200 reps couldn't keep pace with 350K monthly WhatsApp inquiries. Now, AI agents instantly resolve routine loan updates.
Agents dug through a vast catalog for answers. Now, AI preps calls and surfaces instant insights for 300 remote employees.
Escalations from 2.5M daily transactions bottlenecked teams. Multi-agent AI now dynamically routes and resolves complex payment issues.
Minor compliance updates once forced full video reshoots. Now, course creators generate and edit AI avatar videos directly from text.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.