Manual sampling of 2M monthly interactions left blind spots. AI now evaluates 100% of cases, helping analysts cut product complaints 55%.
The largest insurance company in Brazil and Latin America handles over two million customer interactions each month across voice, email, and WhatsApp channels.
A team of 52 quality monitors manually evaluated customer service interactions, leaving the organization unable to analyze every conversation. This...
“At Bradesco Seguros, we take great pride in caring for our clients and in providing the best experience possible. Seeing customers respond positively and ensuring consistency in service fills us with pride. Working with Verint and Belltech has changed the way we do business. We have the tools we need to quickly and automatically identify opportunities to improve our customer interactions and build long-term loyalty.”
Insurance, private pension, and capitalization bond provider in Brazil.
AI-powered customer engagement and workforce optimization platform.
Helped Bradesco increase CX automation and drive AI business outcomes using Verint solutions.
Related implementations across industries and use cases
Manual audits couldn't keep pace with call volume. Now, AI bots evaluate 100% of customer calls to validate specific terms.
Inbound call volumes outpaced manual reviews. Now, AI speech analytics verifies compliance across 100% of calls in real time.
Isolated pilots couldn't keep pace. Now, GenAI resolves inquiries autonomously and guides agents with real-time answer suggestions.
Manual audits couldn't keep pace with call volume. Now, AI bots evaluate 100% of customer calls to validate specific terms.
Inbound call volumes outpaced manual reviews. Now, AI speech analytics verifies compliance across 100% of calls in real time.
Complex queries forced agents to transfer 27% of calls. AI now surfaces policy details instantly, cutting handovers to just 3%.
Recruiters lost 40% of their time to manual scheduling. An AI agent now handles coordination, letting candidates self-book via chat.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.