Complex queries forced agents to transfer 27% of calls. AI now surfaces policy details instantly, cutting handovers to just 3%.
A leading German financial services provider facing an aging workforce and rising customer expectations in the complex health insurance market.
Frontline agents struggled with complex inquiries, resulting in a 27% call handover rate where customers were passed between multiple...
German provider of insurance, pension, and asset management services.
Provided the cloud platform and generative AI capabilities used to build the service assistant.
Related implementations across industries and use cases
Manual processing blocked 24/7 support. Now, an AI agent resolves routine requests autonomously, freeing staff for relationship work.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
70k users overwhelmed manual support lines. Context-aware voice agents now resolve inquiries instantly, freeing staff for complex cases.
Manual processing blocked 24/7 support. Now, an AI agent resolves routine requests autonomously, freeing staff for relationship work.
Agents dug through a vast catalog for answers. Now, AI preps calls and surfaces instant insights for 300 remote employees.
Agents juggled disconnected tools and lost hours to manual wrap-ups. Now, AI assists them in real time and automates post-call summaries.
Manual email drafts took 12 minutes. AI cut this to 1.5 minutes, freeing agents to resolve complex funding and care delays.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Complex queries forced agents to transfer 27% of calls. AI now surfaces policy details instantly, cutting handovers to just 3%.
A leading German financial services provider facing an aging workforce and rising customer expectations in the complex health insurance market.
Frontline agents struggled with complex inquiries, resulting in a 27% call handover rate where customers were passed between multiple...
German provider of insurance, pension, and asset management services.
Provided the cloud platform and generative AI capabilities used to build the service assistant.
Related implementations across industries and use cases
Manual processing blocked 24/7 support. Now, an AI agent resolves routine requests autonomously, freeing staff for relationship work.
35M customers waited in queues for payment updates. Now, a voice agent resolves routine calls instantly, leaving complex issues to humans.
70k users overwhelmed manual support lines. Context-aware voice agents now resolve inquiries instantly, freeing staff for complex cases.
Manual processing blocked 24/7 support. Now, an AI agent resolves routine requests autonomously, freeing staff for relationship work.
Agents dug through a vast catalog for answers. Now, AI preps calls and surfaces instant insights for 300 remote employees.
Agents juggled disconnected tools and lost hours to manual wrap-ups. Now, AI assists them in real time and automates post-call summaries.
Manual email drafts took 12 minutes. AI cut this to 1.5 minutes, freeing agents to resolve complex funding and care delays.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.