Manual audits couldn't keep pace with call volume. Now, AI bots evaluate 100% of customer calls to validate specific terms.
The largest insurance company in Brazil and Latin America offers a wide portfolio including auto, life, health, and residential policies for both individuals and corporations.
Evaluating customer service calls required significant manual effort, limiting the organization's ability to monitor all interactions and driving up...
“El uso combinado de las soluciones líderes de Verint creó un sistema automatizado que permite a Bradesco evaluar el 100% de las llamadas con considerablemente menos intervención humana, además de verificar, procesar y validar palabras, términos y expresiones de forma eficiente, rápida y precisa.”
Insurance, private pension, and capitalization bond provider in Brazil.
AI-powered customer engagement and workforce optimization platform.
Related implementations across industries and use cases
Inbound call volumes outpaced manual reviews. Now, AI speech analytics verifies compliance across 100% of calls in real time.
Manual sampling of 2M monthly interactions left blind spots. AI now evaluates 100% of cases, helping analysts cut product complaints 55%.
Tools failed on Hindi-English mixes, limiting QA to <10% of calls. AI now transcribes every word to audit 100% of interactions.
Inbound call volumes outpaced manual reviews. Now, AI speech analytics verifies compliance across 100% of calls in real time.
Manual sampling of 2M monthly interactions left blind spots. AI now evaluates 100% of cases, helping analysts cut product complaints 55%.
Complex queries forced agents to transfer 27% of calls. AI now surfaces policy details instantly, cutting handovers to just 3%.
Recruiters lost 40% of their time to manual scheduling. An AI agent now handles coordination, letting candidates self-book via chat.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.