Complex medical catalogs forced buyers to rely on reps for routine orders. Now, AI adapts to real-time behavior to drive self-service.
A global medical technology enterprise treating over 30 million patients annually manages highly complex B2B product catalogs requiring customized buyer entitlements.
An outdated search system made it difficult for buyers to find items, forcing them to rely on sales representatives for routine purchasing requests....
“We set a $3M incremental revenue goal and now with Coveo we’re on track for $10M in year one. It’s an incredible turnaround.”
Medical technology and device manufacturer for diverse clinical specialties.
AI-powered enterprise search, recommendations, and commerce relevance platform.
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