Shadowing took weeks yet left agents unprepared. Now, hires practice safely against AI voices mimicking real emotions and accents.
A digital customer experience provider manages 70,000 contact center associates and onboards 20,000 to 30,000 new hires annually.
Traditional training methods like classroom shadowing took weeks and failed to simulate realistic scenarios, leaving agents underprepared for live...
“ElevenLabs Agents has the right balance of tooling to allow us to build directly and go to market exceptionally fast. Anybody can jump into the platform, prototype, and understand what the art of the possible is.”
TELUS Digital's Contact center training is part of this use case:
Digital customer experience and AI solutions for enterprise brands.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Related implementations across industries and use cases
Scripted roleplays failed to mimic unpredictable live calls. Now, agents practice high-stakes scenarios with lifelike AI voice simulators.
Role-play felt awkward and inauthentic. AI agents now simulate realistic calls, coaching reps on tone and objections at scale.
Manual roleplays bottlenecked managers, leaving reps to practice on live calls. Now, reps rehearse against realistic AI personas.
Scripted roleplays failed to mimic unpredictable live calls. Now, agents practice high-stakes scenarios with lifelike AI voice simulators.
Manual roleplays bottlenecked managers, leaving reps to practice on live calls. Now, reps rehearse against realistic AI personas.
Building an air conditioner every seven seconds outpaced manual assembly. Now, 2,000 AI agents run three automated factories 24/7.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Store managers lost applicants to a 10-day hiring cycle. Now, an AI agent screens and schedules via text, saving thousands of hours.
Manual scheduling and phone tag bottlenecked hourly hiring. Now, an AI text assistant instantly screens and books candidates 24/7.
Shadowing took weeks yet left agents unprepared. Now, hires practice safely against AI voices mimicking real emotions and accents.
A digital customer experience provider manages 70,000 contact center associates and onboards 20,000 to 30,000 new hires annually.
Traditional training methods like classroom shadowing took weeks and failed to simulate realistic scenarios, leaving agents underprepared for live...
“ElevenLabs Agents has the right balance of tooling to allow us to build directly and go to market exceptionally fast. Anybody can jump into the platform, prototype, and understand what the art of the possible is.”
TELUS Digital's Contact center training is part of this use case:
Digital customer experience and AI solutions for enterprise brands.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Related implementations across industries and use cases
Scripted roleplays failed to mimic unpredictable live calls. Now, agents practice high-stakes scenarios with lifelike AI voice simulators.
Role-play felt awkward and inauthentic. AI agents now simulate realistic calls, coaching reps on tone and objections at scale.
Manual roleplays bottlenecked managers, leaving reps to practice on live calls. Now, reps rehearse against realistic AI personas.
Scripted roleplays failed to mimic unpredictable live calls. Now, agents practice high-stakes scenarios with lifelike AI voice simulators.
Manual roleplays bottlenecked managers, leaving reps to practice on live calls. Now, reps rehearse against realistic AI personas.
Building an air conditioner every seven seconds outpaced manual assembly. Now, 2,000 AI agents run three automated factories 24/7.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Store managers lost applicants to a 10-day hiring cycle. Now, an AI agent screens and schedules via text, saving thousands of hours.
Manual scheduling and phone tag bottlenecked hourly hiring. Now, an AI text assistant instantly screens and books candidates 24/7.