Shadowing took weeks yet left agents unprepared. Now, hires practice safely against AI voices mimicking real emotions and accents.
A digital customer experience provider manages 70,000 contact center associates and onboards 20,000 to 30,000 new hires annually.
Traditional training methods like classroom shadowing took weeks and failed to simulate realistic scenarios, leaving agents underprepared for live...
“ElevenLabs Agents has the right balance of tooling to allow us to build directly and go to market exceptionally fast. Anybody can jump into the platform, prototype, and understand what the art of the possible is.”
Digital customer experience and AI solutions for enterprise brands.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
TELUS Digital's Contact center training is part of this use case:
Related implementations across industries and use cases
Text chat lacked connection. AI now captures the empathy and tone of celebrity instructors for real-time, conversational coaching.
Coaching couldn't keep pace across 30+ markets. AI voice agents let reps rehearse client calls in 15+ languages, on demand.
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
Coaching couldn't keep pace across 30+ markets. AI voice agents let reps rehearse client calls in 15+ languages, on demand.
Outsourced videos and live classes delayed product launches. Now, trainers use AI avatars to generate short digital courses in-house.
Manually updated profiles left skills stale. The first prototype took two hours per 1,000 consultants—now the agent covers 130K in minutes.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Quarterly compliance updates meant costly reshoots. Now scripts regenerate instantly — no cameras, no vendors, no delays.
Recruiters juggled disconnected systems while managers fielded candidate calls from the back office. An AI now screens and engages 24/7.
Shadowing took weeks yet left agents unprepared. Now, hires practice safely against AI voices mimicking real emotions and accents.
A digital customer experience provider manages 70,000 contact center associates and onboards 20,000 to 30,000 new hires annually.
Traditional training methods like classroom shadowing took weeks and failed to simulate realistic scenarios, leaving agents underprepared for live...
“ElevenLabs Agents has the right balance of tooling to allow us to build directly and go to market exceptionally fast. Anybody can jump into the platform, prototype, and understand what the art of the possible is.”
Digital customer experience and AI solutions for enterprise brands.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
TELUS Digital's Contact center training is part of this use case:
Related implementations across industries and use cases
Text chat lacked connection. AI now captures the empathy and tone of celebrity instructors for real-time, conversational coaching.
Coaching couldn't keep pace across 30+ markets. AI voice agents let reps rehearse client calls in 15+ languages, on demand.
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
Coaching couldn't keep pace across 30+ markets. AI voice agents let reps rehearse client calls in 15+ languages, on demand.
Outsourced videos and live classes delayed product launches. Now, trainers use AI avatars to generate short digital courses in-house.
Manually updated profiles left skills stale. The first prototype took two hours per 1,000 consultants—now the agent covers 130K in minutes.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Quarterly compliance updates meant costly reshoots. Now scripts regenerate instantly — no cameras, no vendors, no delays.
Recruiters juggled disconnected systems while managers fielded candidate calls from the back office. An AI now screens and engages 24/7.