AI case study

RegalContact center automation

Robotic voices failed at therapy intake. Now, realistic agents handle sensitive calls with human empathy.

Published

Key results

Customer Satisfaction
96.5%
Qualified Transfers
17%

Result highlights

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The story

Context

An AI-native contact center platform provides scalable voice automation infrastructure for enterprises in sectors ranging from healthcare to e-commerce.

Challenge

The engineering team needed to build automated agents that sounded natural enough for sensitive customer interactions. They struggled to find a voice...

Solution
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Quotes

The company

Voice AI agent platform for automated customer support and sales interactions.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2020

The vendor

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

Use case

Regal's Contact center automation is part of this use case:

Voice Agent
78 case studies(+79% YoY)
Proven impact?
LowModerateVery Strong
4.1Moderate
1.6Lowwithin Software & Platforms
1.7Lowwithin Product Engineering

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