AI case study

ConvinAutomated voice agents

Robotic agents struggled to engage. Now, expressive AI handles calls so naturally that users frequently mistake the bot for a human.

Published|1 year ago

Key results

CSAT Increase
27%

Result highlights

Unlock 1 result highlight

The story

Context

A complete contact center software platform offering agent training, ticketing, and real-time assistance tools.

Challenge

Traditional voice agents often sound robotic and lack the emotional nuance required to keep callers engaged. These limitations made it difficult to...

Solution
Unlock full story

Quotes

The company

Convin logo

Convin

convin.ai

AI agent platform for contact center conversation automation and intelligence.

IndustrySoftware & Platforms
LocationBengaluru, KA, India
Employees51-250
Founded2020

The vendor

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

Use case

Convin's Automated voice agents is part of this use case:

Voice Agent
71 case studies(+194% YoY)
Proven impact?
LowModerateVery Strong
4.1Moderate
1.4Lowwithin Software & Platforms
1.6Lowwithin Product Engineering

Similar Case Studies

Related implementations across industries and use cases

72 AI case studies in Voice Agent

244 AI case studies in Software & Platforms

635 AI case studies in Product Engineering