AI case study

Roark AIVoice agent testing

Manual tests missed emotional cues. Simulations now stress-test agent empathy, catching failures before they reach real users.

Published|9 months ago

Key results

Testing Time Reduction
60%
Negative Feedback Reduction
50%

Result highlights

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The story

Context

A software platform provider enables Voice AI developers to simulate and evaluate customer calls for healthcare and service companies.

Challenge

Developers lacked visibility into agent performance before deployment, forcing them to rely on risky post-release feedback. Manual testing processes...

Solution
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Scope & timeline

  • Integration time of less than one week

The company

Roark AI logo

Roark AI

roark.ai

QA and observability platform for monitoring and testing voice AI agents.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees1-10
Founded2023

The AI provider

AI platform for building expressive, emotionally intelligent voice applications.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees11-50
Founded2021

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