AI case study

ThoughtlyCall center automation

Staffing costs held back 24/7 scale. AI agents now automate millions of calls with voices so human that clients ask for them by name.

Published|1 year ago

Key results

Call Handling Time
50 secs
Customer Wait Time
0 mins

Result highlights

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The story

Context

A conversational AI platform automating millions of customer interactions for sales and support teams globally.

Challenge

Traditional contact centers face high operational costs and limited scalability, while early automated solutions lacked the natural speed and tone...

Solution
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Quotes

Use case

Thoughtly's Call center automation is part of this use case:

Voice Agent
120 case studies(+187% YoY)
Proven impact?
LowModerateVery Strong
4.0Moderate
3.1Moderatewithin Software & Platforms
3.5Moderatewithin Product Engineering

The company

Thoughtly logo

Thoughtly

thoughtly.com

No-code platform for building and automating AI-powered phone agents.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees11-50
Founded2023

The vendor

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

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