Technology|Hr

Tahto
Workforce performance management

Agents juggled 112 KPIs across 40 processes. AI now matches tasks to individual strengths, simplifying workflows to just five.

PublishedDec 6, 2025|2 months ago

Key results

Operational Cost Savings

$2.7M

eNPS Increase

10%

Streamlined Processes

vs 40 processes

Result highlights

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The story

A leading Brazilian customer experience and BPO provider employing over 8,000 agents to serve more than 30 clients across 14 industries.

Agents navigated 40 different operational processes while trying to balance efficiency with empathetic service in a fast-paced contact center...

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The company

Tahto

tahto.com.br

BPO and customer experience management services for enterprises.

IndustryTechnology

LocationBrasília, DF, Brazil

Employees5K-10K

Founded2007

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TahtoWorkforce performance management