Data limits slowed development. Now, Gemini spots scams and summarizes support calls, saving agents 8,000 hours a month.
One of the UK's first digital banks, operating a cloud-native platform that serves retail customers while licensing its core banking technology to other financial institutions.
A growing number of data producers and consumers overwhelmed the existing infrastructure, creating a bottleneck that stalled development. The bank...
“We lacked the infrastructure to support the necessary data science work. As we looked for an alternative, it was clear Google Cloud was the right provider due to its experience in ML. We decided to move our data warehouse to BigQuery and build our ML training capabilities with Google Cloud.”
Mobile-first retail and business bank providing app-based financial services.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Advisors hunted data across five systems. GenAI now builds traceable meeting packs, saving 4,700 hours a year.
Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.
Lab supply orders were handwritten in notebooks. Digital ordering now takes seconds, saving 30,000 hours for research annually.