AI case study

Starling BankFraud prevention and support

Data limits slowed development. Now, Gemini spots scams and summarizes support calls, saving agents 8,000 hours a month.

Published|1 month ago

Key results

Monthly Time Savings
8,000 hours
Referral Reduction
50%

Result highlights

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The story

Context

One of the UK's first digital banks, operating a cloud-native platform that serves retail customers while licensing its core banking technology to other financial institutions.

Challenge

A growing number of data producers and consumers overwhelmed the existing infrastructure, creating a bottleneck that stalled development. The bank...

Solution
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Scope & timeline

  • Scam Intelligence tool delivery in 4 weeks
  • 300% increase in scam payment cancellation rate

Quotes

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The company

Starling Bank logo

Starling Bank

starlingbank.com

Mobile-first retail and business bank providing app-based financial services.

IndustryFinancial Services
LocationLondon, ENG, United Kingdom
Employees1K-5K
Founded2014

The AI provider

Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.

IndustryTechnology
LocationMountain View, CA, USA
Employees100K+
Founded1998

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