Financial Services|Customer Service

N26
Banking operations automation

Multilingual claims bottlenecked expansion. Claude now auto-drafts decisions across 15 apps, automating 70% of targeted tasks.

PublishedNov 6, 2025|3 months ago

Key results

Task Automation
up to 70%

Result highlights

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The story

A fully licensed digital bank operating across 24 European markets faced the complexity of serving a rapidly scaling customer base with a 100% digital experience.

Rising interaction volumes created severe bottlenecks in manual, document-heavy processes like multilingual translation and claim classification....

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Quotes

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The company

Mobile banking app for personal and business spending, savings, and investments.

IndustryFinancial Services
LocationBerlin, BE, Germany
Employees1K-5K
Founded2013

Scope & timeline

  • 1-2 weeks from implementation to testing
  • AI integrated into 15+ internal apps

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