Key results
The company
Banner Health
bannerhealth.comHealth system providing hospitals, urgent care, and medical services in the Western US.
Result highlights
- Scribe proficiency achieved in days vs months
- 1.4k+ clinical notes processed in pilot
- 85% of users report significant time savings
- +64 Net Promoter Score from users
- 8.9/10 productivity impact rating
The story
One of the largest nonprofit health systems in the United States operates 33 acute-care hospitals and 400 clinics serving 3.5 million patients across six states.
Physicians spent two to three hours each night manually reviewing hundreds of pages of patient records, contributing to severe clinician burnout. For oncologists specifically, 20% of documentation time occurred overnight due to the complexity of synthesizing lab results and treatment histories.
The organization deployed Claude within its own AWS infrastructure to ensure patient data remained in a secure environment. The system synthesizes complex referral documents into comprehensive patient histories while applying built-in quality checks to flag inconsistencies like mismatched birth dates. Teams iterate through monthly releases to expand capabilities across document analysis, content creation, and code optimization.
Scope & timeline
- Proof of concept delivered in <30 days
- Deployed to 55k+ employees
Quotes
“Oncology patients can come with a whole trove of medical records. On extreme examples, you get a referral from perhaps another clinic where they could have 100, 200, 300 pages of documents that we have to go through.”