SECO needed 24/7 support for 220,000 customers. An AI agent now processes routine outages and transfers, freeing staff for complex calls.
A Central Florida electric cooperative serving over 220,000 homes and businesses that consistently ranks among the highest in customer satisfaction by J.D. Power.
The cooperative needed to modernize its contact center to provide around-the-clock service for both simple and complex inquiries without sacrificing...
“Capacity enabled us to handle more calls at less cost and deliver exactly what our members need.”
Not-for-profit electric distribution cooperative serving Central Florida.
AI-powered support automation platform for customer and employee helpdesk tasks.
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