Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
A highly regulated energy and utilities provider with over 10,000 employees handles diverse customer interactions, ranging from routine consumer billing to bespoke business inquiries.
Traditional rule-based chatbots could not process nuanced energy queries or integrate with the multiple backend systems required to resolve them....
“Microsoft’s vision to innovate aligns with ours and we’re impressed with their technologies. We’re delivering impactful innovation together.”
Renewable energy generator and electricity network operator.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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Traffic doubled, overwhelming a rigid chatbot. A new AI agent now resolves 70% more inquiries without human handoff.
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Traffic doubled, overwhelming a rigid chatbot. A new AI agent now resolves 70% more inquiries without human handoff.
Agents spent 4.5 mins manually searching billing systems. AI now surfaces live answers instantly, cutting handling time to 3.5 mins.
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