Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
A highly regulated energy and utilities provider with over 10,000 employees handles diverse customer interactions, ranging from routine consumer billing to bespoke business inquiries.
Traditional rule-based chatbots could not process nuanced energy queries or integrate with the multiple backend systems required to resolve them....
“Microsoft’s vision to innovate aligns with ours and we’re impressed with their technologies. We’re delivering impactful innovation together.”
Renewable energy generator and electricity network operator.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Agents spent 4.5 mins manually searching billing systems. AI now surfaces live answers instantly, cutting handling time to 3.5 mins.
Routine requests buried support staff. AI agents now resolve 71% of cases autonomously, from billing answers to smart charging setup.
Strict compliance held back AI for 12,000 staff. A secure internal platform now safely queries docs, cutting media response time by 50%.
Agents spent 4.5 mins manually searching billing systems. AI now surfaces live answers instantly, cutting handling time to 3.5 mins.
Routine requests buried support staff. AI agents now resolve 71% of cases autonomously, from billing answers to smart charging setup.
Manual call notes burdened agents, while managers struggled to track promises. Now, AI copilots automate summaries and verify commitments.
Safety data only surfaced after police-involved incidents. Now, AI dashcams alert drivers to correct risky behaviors in real time.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
A highly regulated energy and utilities provider with over 10,000 employees handles diverse customer interactions, ranging from routine consumer billing to bespoke business inquiries.
Traditional rule-based chatbots could not process nuanced energy queries or integrate with the multiple backend systems required to resolve them....
“Microsoft’s vision to innovate aligns with ours and we’re impressed with their technologies. We’re delivering impactful innovation together.”
Renewable energy generator and electricity network operator.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Agents spent 4.5 mins manually searching billing systems. AI now surfaces live answers instantly, cutting handling time to 3.5 mins.
Routine requests buried support staff. AI agents now resolve 71% of cases autonomously, from billing answers to smart charging setup.
Strict compliance held back AI for 12,000 staff. A secure internal platform now safely queries docs, cutting media response time by 50%.
Agents spent 4.5 mins manually searching billing systems. AI now surfaces live answers instantly, cutting handling time to 3.5 mins.
Routine requests buried support staff. AI agents now resolve 71% of cases autonomously, from billing answers to smart charging setup.
Manual call notes burdened agents, while managers struggled to track promises. Now, AI copilots automate summaries and verify commitments.
Safety data only surfaced after police-involved incidents. Now, AI dashcams alert drivers to correct risky behaviors in real time.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.