Static chatbot drove passengers to call. AI now answers in 2.9 seconds across seven languages—down from 18—without scaling headcount.
Europe's largest airline by passenger numbers, operating over 3,900 daily flights across 36 countries and serving more than 200 million passengers annually on a low-cost model where operational efficiency drives competitive advantage.
As passenger volumes grew, scaling human agents proportionally to match inquiry volume became financially unsustainable for a carrier competing on...
“We needed to move from linear cost scaling to a model where customer service costs remain largely fixed as passenger volumes grow.”
Low-cost airline for domestic and international passenger air travel.
Cloud computing platform and on-demand infrastructure services.
Ryanair's Customer support is part of this use case:
Related implementations across industries and use cases
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Teams manually coded every chat script. Now, a generative AI agent pulls answers straight from the knowledge base to resolve urgent cases.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Staff juggled 180k requests across disconnected systems. Agents built in two weeks now automate refunds, freeing experts for care.
Manual dispatching bottlenecked guest requests. Now, an in-app AI instantly routes tasks to optimal staff and tracks execution.
Legal spent hundreds of hours parsing 100-page scanned contracts. Now, multi-stage AI extracts clauses upon upload for instant search.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Static chatbot drove passengers to call. AI now answers in 2.9 seconds across seven languages—down from 18—without scaling headcount.
Europe's largest airline by passenger numbers, operating over 3,900 daily flights across 36 countries and serving more than 200 million passengers annually on a low-cost model where operational efficiency drives competitive advantage.
As passenger volumes grew, scaling human agents proportionally to match inquiry volume became financially unsustainable for a carrier competing on...
“We needed to move from linear cost scaling to a model where customer service costs remain largely fixed as passenger volumes grow.”
Low-cost airline for domestic and international passenger air travel.
Cloud computing platform and on-demand infrastructure services.
Ryanair's Customer support is part of this use case:
Related implementations across industries and use cases
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Teams manually coded every chat script. Now, a generative AI agent pulls answers straight from the knowledge base to resolve urgent cases.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
Staff juggled 180k requests across disconnected systems. Agents built in two weeks now automate refunds, freeing experts for care.
Manual dispatching bottlenecked guest requests. Now, an in-app AI instantly routes tasks to optimal staff and tracks execution.
Legal spent hundreds of hours parsing 100-page scanned contracts. Now, multi-stage AI extracts clauses upon upload for instant search.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.