Even simple cancellations needed a rep to search multiple systems. Now Eva resolves requests instantly across chat and voice.
An online travel platform supporting business and group travel, from single-traveler trips to bookings for teams of 10,000, with a client services team handling more than 800,000 requests each year.
A basic chatbot could answer questions but couldn't take action, so even simple requests like cancelling a reservation required a rep to manually...
“We have an extremely high bar for service, which includes the speed and quality of our customer interactions. Agentforce provides a conversational experience and level of personalization no chatbot can.”
Business travel management platform for hotel bookings and corporate lodging.
Helped Engine launch Agentforce Voice for Eva in under three months using voice AI expertise
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Engine's Travel booking support is part of this use case:
Related implementations across industries and use cases
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Developer bottlenecks delayed refunds and account updates for months. Engine's team now builds secure self-service agents in days.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Developer bottlenecks delayed refunds and account updates for months. Engine's team now builds secure self-service agents in days.
18 teams, siloed data, cargo checked flight-by-flight. Now one shared workspace turns bookings and campaigns into real-time decisions.
A 15-year-old payroll macro accountants feared would break. Now AI agents book payroll and cut utility compiling from 3 days to 1 hour.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.
Even simple cancellations needed a rep to search multiple systems. Now Eva resolves requests instantly across chat and voice.
An online travel platform supporting business and group travel, from single-traveler trips to bookings for teams of 10,000, with a client services team handling more than 800,000 requests each year.
A basic chatbot could answer questions but couldn't take action, so even simple requests like cancelling a reservation required a rep to manually...
“We have an extremely high bar for service, which includes the speed and quality of our customer interactions. Agentforce provides a conversational experience and level of personalization no chatbot can.”
Business travel management platform for hotel bookings and corporate lodging.
Helped Engine launch Agentforce Voice for Eva in under three months using voice AI expertise
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Engine's Travel booking support is part of this use case:
Related implementations across industries and use cases
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Developer bottlenecks delayed refunds and account updates for months. Engine's team now builds secure self-service agents in days.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Developer bottlenecks delayed refunds and account updates for months. Engine's team now builds secure self-service agents in days.
18 teams, siloed data, cargo checked flight-by-flight. Now one shared workspace turns bookings and campaigns into real-time decisions.
A 15-year-old payroll macro accountants feared would break. Now AI agents book payroll and cut utility compiling from 3 days to 1 hour.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.