Previously, agents manually handled all simple info requests—30% of contacts. Now, an AI agent resolves these queries automatically.
The financial services division of Europe's largest manufacturing company operates a global support function serving diverse clients, from sole traders to large enterprises.
Support agents managed customer data across disjointed email inboxes and spreadsheets, lacking centralized visibility. Additionally, routine data and...
“When you provide financial products, your customers recognize value and consistency, service and trust are paramount — so it’s really about how you differentiate your customer service.”
Industrial automation, smart infrastructure, and energy technology provider.
AI-powered customer service and employee experience software platform.
Siemens's Customer support is part of this use case:
Related implementations across industries and use cases
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Leads arrived unqualified, pulling engineers into days of BANT research. Two agents now qualify every inbound and brief sellers in minutes.
A regulatory surge overwhelmed a support team using 5 fragmented tools. Now, AI fields 100k monthly questions, freeing agents for complex cases.
Reactive support for 15M broadband upgrades drove high call volumes. Now, AI agents proactively text and call to schedule installations.
Manual processing blocked 24/7 support. Now, an AI agent resolves routine requests autonomously, freeing staff for relationship work.
English-only slides couldn't reach 25,000 technicians in vans and on job sites. AI video, culturally tailored for each region, finally did.
In a business where energy costs shift overnight, leaders were waiting on manual reports. Now they ask questions and get instant charts.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.
Previously, agents manually handled all simple info requests—30% of contacts. Now, an AI agent resolves these queries automatically.
The financial services division of Europe's largest manufacturing company operates a global support function serving diverse clients, from sole traders to large enterprises.
Support agents managed customer data across disjointed email inboxes and spreadsheets, lacking centralized visibility. Additionally, routine data and...
“When you provide financial products, your customers recognize value and consistency, service and trust are paramount — so it’s really about how you differentiate your customer service.”
Industrial automation, smart infrastructure, and energy technology provider.
AI-powered customer service and employee experience software platform.
Siemens's Customer support is part of this use case:
Related implementations across industries and use cases
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Leads arrived unqualified, pulling engineers into days of BANT research. Two agents now qualify every inbound and brief sellers in minutes.
A regulatory surge overwhelmed a support team using 5 fragmented tools. Now, AI fields 100k monthly questions, freeing agents for complex cases.
Reactive support for 15M broadband upgrades drove high call volumes. Now, AI agents proactively text and call to schedule installations.
Manual processing blocked 24/7 support. Now, an AI agent resolves routine requests autonomously, freeing staff for relationship work.
English-only slides couldn't reach 25,000 technicians in vans and on job sites. AI video, culturally tailored for each region, finally did.
In a business where energy costs shift overnight, leaders were waiting on manual reports. Now they ask questions and get instant charts.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.