Deposit checks and lost cards piled up. Chime deployed a unified AI across channels, where lessons from chat instantly train voice agents.
A fintech leader serving millions of members with fee-free banking services and automated savings tools.
Rapid growth created surging support volumes that threatened to compromise the member experience. The team needed to scale operations efficiently...
“At Chime, delivering fast, effortless support is essential to helping our members build a healthier financial future. With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.”
Neobank offering fee-free checking, savings, and credit building services.
Generative AI platform for automated enterprise customer support and workflows.
Chime's Multichannel customer support is part of this use case:
Related implementations across industries and use cases
Rigid chatbots frustrated users. Reasoning AI agents now resolve deposit and password needs, freeing staff for complex financial care.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Rapid growth outpaced Sunbit's phone tree. AI now resolves half of calls outright and guides agents, in real time, through the rest.
Call surges bottlenecked support. AI voice agents now handle precise financial data with strict compliance and zero hallucinations.
Engineers capped at basic chat, complex work out of reach. Now 700 tackle cross-jurisdiction compliance reviews in hours, not weeks.
37 steps and 16 handoffs to send one email. Agents rebuilt the workflow from scratch — 3 weeks became 2 days.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Deposit checks and lost cards piled up. Chime deployed a unified AI across channels, where lessons from chat instantly train voice agents.
A fintech leader serving millions of members with fee-free banking services and automated savings tools.
Rapid growth created surging support volumes that threatened to compromise the member experience. The team needed to scale operations efficiently...
“At Chime, delivering fast, effortless support is essential to helping our members build a healthier financial future. With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.”
Neobank offering fee-free checking, savings, and credit building services.
Generative AI platform for automated enterprise customer support and workflows.
Chime's Multichannel customer support is part of this use case:
Related implementations across industries and use cases
Rigid chatbots frustrated users. Reasoning AI agents now resolve deposit and password needs, freeing staff for complex financial care.
Basic tools couldn't handle tax season spikes. Now, AI connects to internal APIs to resolve complex loan and investment queries instantly.
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Rapid growth outpaced Sunbit's phone tree. AI now resolves half of calls outright and guides agents, in real time, through the rest.
Call surges bottlenecked support. AI voice agents now handle precise financial data with strict compliance and zero hallucinations.
Engineers capped at basic chat, complex work out of reach. Now 700 tackle cross-jurisdiction compliance reviews in hours, not weeks.
37 steps and 16 handoffs to send one email. Agents rebuilt the workflow from scratch — 3 weeks became 2 days.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.